Our Policies

Terms & Conditions

By using the NUER website and placing an order, you agree to comply with these terms and conditions. We reserve the right to update products, pricing, policies, and website content at any time without prior notice.

All product descriptions, images, and information are provided to the best of our knowledge. Minor variations in color, texture, or appearance may occur due to photography or screen settings.

Privacy Policy

Your privacy matters to us.

When you place an order or contact us, we may collect information such as your name, email address, phone number, shipping address, and payment details.

We use this information only to:

Process and deliver orders
Communicate regarding purchases and customer support
Improve our products and services
Send promotional communications (only when consent is provided)

NUER does not sell or share personal information with third parties except as required to fulfill orders, process payments, or comply with legal obligations.

Shipping Policy

We currently ship across India.

Orders are typically processed within the next day.
Delivery timelines may vary depending on location and courier availability.
Free shipping is available on orders above ₹1,200.
Once shipped, customers will receive tracking information via email or SMS.

While we strive for timely delivery, NUER is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

Returns & Exchanges Policy

Due to hygiene considerations, intimate wear products cannot be returned or exchanged once opened, worn, washed, or used.

If you receive:

A damaged product
An incorrect item
A manufacturing defect

Please contact us within 48 hours of delivery at hello@nuer.in or +91 8500286396 with your order number and supporting photographs/ Screen recording.

Approved cases will be eligible for a replacement, exchange, or store credit at our discretion.

Cancellation Policy

We understand that plans can change.

Orders can be cancelled within 12 hours of placing the order or before the order has been shipped, whichever is earlier.
Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us with your order number as soon as possible.
If the cancellation is approved, the refund will be processed to the original payment method within 5–7 business days.

For any assistance, our team is happy to help.

Website Disclaimer

The information provided on this website is intended for general informational purposes only.

While we make every effort to ensure accuracy, NUER does not guarantee that all information, descriptions, or content will always be complete, current, or error-free.

Customers should review product details carefully before making a purchase.

Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, images, and designs, is the property of NUER and may not be copied, reproduced, or used without prior written permission.