Refund policy

Returns & Exchanges Policy

Due to hygiene considerations, intimate wear products cannot be returned or exchanged once opened, worn, washed, or used.

If you receive:

Please contact us within 48 hours of delivery at hello@nuer.in or +91 8500286396 with your order number and supporting photographs/ Screen recording.

Approved cases will be eligible for a replacement, exchange, or store credit at our discretion.

We understand that plans can change.

Orders can be cancelled within 12 hours of placing the order or before the order has been shipped, whichever is earlier.
Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us with your order number as soon as possible.
If the cancellation is approved, the refund will be processed to the original payment method within 5–7 business days.

For any assistance, our team is happy to help.

For any questions regarding orders, products, policies, or support, please contact:

We aim to respond to all inquiries within 1–2 business days.